We purchased this chair for our home office desk. It was backordered over the holidays but we had tried it out at the store and loved its firm yet padded support on both our backs and bottoms, as well as arm rests that increase comfort but don't impede upon typing or writing. The fact that the chair is compact (measurements were smaller in-store than online - we brought a tape measure with us) and fits nicely in our pseudo one bedroom made a huge difference. When the chair arrived, it was sent with two right legs! Customer service was quick to ship out a replacement left leg with 2-day free shipping (when it arrived there was also a box of two sets of unnecessary brackets). Upon putting it together the second time, the legs aren't quite even and teeter a bit, but not noticeably. I will readjust and tighten up in a few weeks after it gets more use. Love the chair but cb2 needs to sort things out with their shipping department. Very wasteful on packaging when orders should be checked thoroughly and shipped correctly the first time through.