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dual pebble button sectional
dual button sectional in pebble. overall: 97.75"Wx70"Dx24"H interior seat: 90"Wx24"Dx17"H
Average Customer Rating:
(23 Reviews) 23
Rating Snapshot (23 reviews)
5 stars
7
4 stars
6
3 stars
3
2 stars
4
1 star
3
16 out of 23(70%)said they would recommend this product to a friend.
customer reviews
Review 1 for dual pebble button sectional
average
Lizzybrooklyn
Date:12/10/2012
Location:Brooklyn
rent/own:own
dwelling:apartment/condo
sq ft:500-1000 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?website
would you recommend this product? No
This review is fromdual pebble button sectional.
Gorgeous BUT the buttons pop off
Date:12/10/2012
I love the textile color and design of this sofa, but I really should have listened to other reviewers. We have had this sofa for less than a month and the buttons are constantly popping off (one area of the cushion has totally lost its indentation). There are just two of us using the sofa (no kids, no pets) so it isn't as if there has been an unusual amount of wear and tear (the opposite if anything). It really impacts the look of the sofa once a given button has come off more than once. I'm very disappointed that the quality isn't better, and at this rate it seems unlikely that the couch will last very long at all.
Response from CB2:By Customer Service, 12/13/2012
Thank you for taking the time to write a product review. We apologize for your experience with the dual pebble sectional. We want to let you know that after working with the vendor, we thought we had the button-popping issue resolved. We are committed to quality and are once again working with our vendor to fix this problem. Check back in 2013 for the new and improved dual. We appreciate your patience. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
1 of 1 found this review helpful.
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Review 2 for dual pebble button sectional
average
middleageguy
Date:10/14/2012
Location:Atlanta
rent/own:own
dwelling:house
sq ft:1000-2500 sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?website
would you recommend this product? No
Nice design, poor manufacturing
Date:10/14/2012
I bought this sectional in early August and it was delivered in early September (the sales guy had told me it would take about a month due to strong demand). After it was delivered, however, I noticed wringles in the couch cushion. CB2 offered to replace it, but when the replacement cushion arrived in early October, it was even worse. I can only assume it's a matter of poor manufacturing (the chaise cushion is much better, with the fabric fitting tightly around the foam). It feels like a bait in switch: the pictures in the catalog and online show cushions that look good and the sectional in the store looked good, but what I got is not. Very disappointing, because it's a great design and I'm told it's comfortable (I use a wheelchair so I don't sit on it, which makes the appearance of the cushion even more irritating). The sales people also were nice; too bad the product they sell doesn't match their helpfulness.
4 of 4 found this review helpful.
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Review 3 for dual pebble button sectional
average
chicagoduplex
Date:10/11/2012
Location:Wicker Park
rent/own:own
dwelling:apartment/condo
sq ft:1000-2500 sq ft
where did you purchase it?store
would you recommend this product? No
Buttons fall off!!
Date:10/11/2012
Purchased in March 2012. Six months later, six buttons have fallen off and a bunch more are loose. They come loose at the slightest pressure (just from sitting on the couch), presumably because the tufting is extremely bad quality (tufting is when the buttons on the top and the bottom of the cushion are sewn together, creating a dimple in the cushion). It's a shame, because otherwise it's a great couch--nice fabric, sleek low profile, not too big for most spaces, and comfortable too.
Response from CB2:By Customer Service, 11/16/2012
Thank you for letting us know about the problem with your dual pebble sectional. We apologize and want to let you know that we are committed to quality and are working with our vendor to fix the button-popping problem. Thank you for taking the time to write a product review. We read each and every one to help us make our products and services the best they can be. Your feedback is important...and appreciated.
5 of 5 found this review helpful.
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Review 4 for dual pebble button sectional
average
Chitowngirl33
Date:10/02/2012
Location:Chicago
would you recommend this product? Yes
Update on this couch
Date:10/02/2012
I just visited a CB2 store here in Chicago and talked with a sales associate. She insists that the issue on the buttons has been completely addressed by the manufacturer and will no longer be a problem. The fabric is slightly different now as well from the previous version (less felt like and more fabric like.) We'll see if this upgrade holds up over time.
Response from CB2:By Customer Service, 11/12/2012
Thank you for taking the time to write a product review. We apologize for your experience with the dual pebble sectional. We want to let you know that after working with the vendor, we thought we had the button-popping issue resolved. We are committed to quality and are once again working with our vendor to fix this problem. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
1 of 1 found this review helpful.
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Review 5 for dual pebble button sectional
average
rmackin
Date:09/17/2012
would you recommend this product? Yes
buttons on the sectional
Date:09/17/2012
i just read the reviews for this sofa and i'm wondering if the issue with the buttons popping off has been resolved? anyone know?
Response from CB2:By Customer Service, 11/12/2012
Thank you for taking the time to write a product review. We apologize for your experience with the dual pebble sectional. We want to let you know that after working with the vendor, we thought we had the button-popping issue resolved. We are committed to quality and are once again working with our vendor to fix this problem. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
2 of 2 found this review helpful.
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Review 6 for dual pebble button sectional
average
karis
Date:11/01/2012
Location:on the northern california coast
rent/own:own
dwelling:house
sq ft:2500+ sq ft
where did you purchase it?phone/catalog
how did you hear about CB2 product reviews?website
would you recommend this product? No
This review is fromdual pebble button sectional.
buttons off in 3 weeks
Date:11/01/2012
This couch set was delivered on 10/19/2012 and already has lost one button on each side. I am single and this is not a heavily used piece of furniture by any means.
Response from CB2:By Customer Service, 11/06/2012
Thank you for taking the time to write a product review. We apologize for your experience with the dual pebble sectional. We want to let you know that after working with the vendor, we thought we had the button-popping issue resolved. We are committed to quality and are once again working with our vendor to fix this problem. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
9 of 9 found this review helpful.
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Review 7 for dual pebble button sectional
average
DCArl
Date:09/11/2012
Location:Arlington, VA
rent/own:own
dwelling:apartment/condo
sq ft:500-1000 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?email
would you recommend this product? Yes
Obsessed!
Date:09/11/2012
I am in love with this couch! The chaise is super comfortable, the back cushion is the perfect height to rest your head on. Love the style - a contemporary shape in a great neutral color. I paired it with the color field rug and it looks amazing! Note that the fabric is textured, almost like a tweed. Like other reviewers I have noticed that some of the buttons feel a bit loose, but none have popped off yet. I have had the couch for 1 month.
1 of 1 found this review helpful.
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Review 8 for dual pebble button sectional
average
coloreverywhere
Date:09/10/2012
Location:Hermosa Beach
rent/own:own
dwelling:apartment/condo
sq ft:500-1000 sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?email
would you recommend this product? Yes
The starring role in my little apartment
Date:09/10/2012
I purchased the dual pebble sectional after seeing the great display on the floor of the Santa Monica store. They showed it with these colorful pool and chartreuse pillows which were the perfect pop of color on the neutral sofa. I bought those and the lucent nesting tables which coordinated perfectly with the sofa. It is the focal point in my apartment and I couldn't be happier with its design and comfort!
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Review 9 for dual pebble button sectional
average
middleageguy
Date:09/10/2012
Location:Atlanta
rent/own:own
dwelling:house
sq ft:1000-2500 sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
Let's see if it holds up
Date:09/10/2012
I purchased this sectional on August 6, but it wasn't delivered until September 8 because it was back-ordered (they told me at the store it was unexpectedly popular), so my use of it is limited. Good if you want a firm seat, nice long chaise section. Generally looks good, but one of the seat cushions shows more wrinkles than the other, which makes me wonder how well it's made and how well it will hold up (I also wonder if they rushed production due to the back-orders). I bought the clamps that hold the three sections together, and the delvery guys put it together quickly. The clamps seemed like a must given that I have hardwood floors.
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Review 10 for dual pebble button sectional
average
vg2001
Date:09/10/2012
rent/own:own
dwelling:apartment/condo
sq ft:1000-2500 sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?email
would you recommend this product? No
underwhelmed
Date:09/10/2012
I looked for the perfect couch for a very long time, and I fell in love with the design of this sectional. However, after only 2 months of owning this piece, TWO buttons have popped completely off! There are only 2 adults using this sectional, so it's not like it is being abused. I was also going to make a comment about the individual pieces moving away from each other, but I see from someone else's comment that there are clamps available. Not sure why these don't come standard with the sectional, but they should. Overall, design = A++, quality = F
Response from CB2:By Customer Service, 11/12/2012
Thank you for taking the time to write a product review. We apologize for your experience with the dual pebble sectional. We want to let you know that after working with the vendor, we thought we had the button-popping issue resolved. We are committed to quality and are once again working with our vendor to fix this problem. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
4 of 4 found this review helpful.
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Review 11 for dual pebble button sectional
average
mattm
Date:10/23/2012
Location:LA
rent/own:rent
dwelling:house
sq ft:500-1000 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?email
would you recommend this product? No
This review is fromdual pebble button sectional.
tufting nightmare
Date:10/23/2012
got the couch and within hours one of the buttons on the tufting popped off!! i had looked at reviews on here and it seemed like the problem had been fixed...apparently that is not the case. cb2 was understanding and offered to replace the cushion but after a couple days of trying to not pop another button we decided to return the whole thing. couch looks great, but is just poor quality.
Response from CB2:By Customer Service, 11/16/2012
Thank you for bringing the button-popping issue to our attention. We were just as disappointed as you to discover that the quality of the dual pebble sectional did not meet our high standards. After listening to your CB2 review comments, we are once again working with our vendor to improve the construction of the dual pebble sectional. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
8 of 8 found this review helpful.
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Review 12 for dual pebble button sectional
average
lhpenguin
Date:10/20/2012
Location:Newton, MA
rent/own:own
dwelling:house
sq ft:1000-2500 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?website
would you recommend this product? No
This review is fromdual pebble button sectional.
Don't buy this, the buttons fall off
Date:10/20/2012
We bought this sectional because of it's ability to change from right to left side and we liked the way it looked. I read the reviews online about the buttons falling off but some of the more recent reviews said the problem had been fixed and when I called CB2 they also said the problem had been fixed.
We had the sectional for only a few weeks before the first button fell off. CB2 was great, replaced the cushion and within a week another button fell off. Customer service has been lovely but we are returning the sectional for a full refund and thoroughly annoyed as we now need to find a new sectional for our den.
Response from CB2:By Customer Service, 11/16/2012
We apologize for any inconvenience the button-popping issue on the dual pebble sectional may have caused you. We want to let you know that we are once again working with our vendor to fix this problem. Thanks for helping us to make CB2 products top-notch. Keep the feedback coming.
5 of 5 found this review helpful.
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Review 13 for dual pebble button sectional
average
srh155
Date:07/26/2012
Location:NJ
rent/own:rent
dwelling:townhouse
sq ft:1000-2500 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
love it!
Date:07/26/2012
i just got this couch, and i love it! so comfortable. and the color is really nice. obviously the fact that you can switch left to right is super convenient.
only thing is i do wish it came with clips to hold it together... it does shift around quite a bit.
but all in all, great purchase!
Response from CB2:By Customer Service, 08/30/2012
Thank you for taking the time to write a product review. We are glad to hear that you are happy with your Dual Pebble Sectional. We want to let you know that we do offer sectional clips. Please give us a call at 800.606.6252 and let’s discuss availability of sectional clips to hold your sectional pieces together. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products and processes.
8 of 8 found this review helpful.
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Review 14 for dual pebble button sectional
average
Mimi29
Date:07/24/2012
rent/own:own
dwelling:townhouse
where did you purchase it?website
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
Fantastic Sectional!
Date:07/24/2012
I love its functionality and retro style. The fabric is a fantastic grey tweed. The only thing I would keep in mind is that it sits a bit low. My previous couch had a higher back and was higher off the floor so I had to get used to the feel of this one. Regardless, I am loving this purchase!
2 of 2 found this review helpful.
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Review 15 for dual pebble button sectional
average
unique957
Date:09/04/2012
Location:Philadelphia, PA
rent/own:own
dwelling:house
sq ft:1000-2500 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?email
would you recommend this product? Yes
This review is fromdual pebble button sectional.
Nearly perfect
Date:09/04/2012
This sectional is absolutely beautiful and feels well made in addition to being very comfortable.
My only complaint is that the buttons tend to pop up very easily and generally pop back in very easily but the very nature of them popping up is a nuisance.
All in all its a great sofa- would purchase again despite it being on the expensive end of things in its class.
Response from CB2:By Customer Service, 09/05/2012
Thank you for letting us know about the problem with your Dual sectional’s buttons. We apologize and are committed to making sure you are 100% satisfied with the quality and durability of your purchase. Please give us a call at 800.606.6252 and let’s discuss your sectional. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
1 of 1 found this review helpful.
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Review 16 for dual pebble button sectional
average
Uneekone
Date:07/19/2012
Location:Portland
rent/own:own
dwelling:apartment/condo
sq ft:1000-2500 sq ft
where did you purchase it?phone/catalog
how did you hear about CB2 product reviews?store
would you recommend this product? Yes
Best Purchase Ever!
Date:07/19/2012
Functional and modern. This is the best purchase I have ever made. This sectional is very comfortable and looks great in my condo. Love that if I move someday this will still work due to its fun functionality. Great job CB2!
1 of 1 found this review helpful.
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Review 17 for dual pebble button sectional
average
Anonymous
Date:07/10/2012
Location:United States
would you recommend this product? Yes
This review is fromdual pebble button sectional.
I LOVE this couch....but....
Date:07/10/2012
I REALLY love this couch. I love the fabric, I love the size, the design is amazing and the fact that you can change the sectional location is genius! I even waited two and a half months for it to come in from being back ordered. Unfortunately...the buttons fall off :( We had it 3 days and it started happening. I made sure to tell everyone to be extremely careful because I had read that this was happening, so I was heartbroken when it happened. And they don't just simply pop back in either so we're not quite sure how to fix it.
Other than the button issue, it's a great couch. But it's not like it's a cheap couch, so having the buttons come off is pretty awful :(
Response from CB2:By CB2, Customer Service, 07/11/2012
Thank you for letting us know about the problem with your Dual sofa’s buttons. We apologize and are committed to making sure you are 100% satisfied with the quality and durability of your purchase. Please give us a call at 800.606.6252 and let’s discuss your sofa. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products.
1 of 1 found this review helpful.
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Review 18 for dual pebble button sectional
average
dz1515
Date:05/05/2012
Location:New Jersey
rent/own:own
dwelling:house
sq ft:2500+ sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
This review is fromdual pebble button sectional.
perfect size
Date:05/05/2012
Bought this for my basement. Fit down the tight L shaped stairway easily. Yet in space fit well and very roomy. Liked how the chaise is able to flip from one side to the other. Makes it easy to not worry about fitting in space.
1 of 1 found this review helpful.
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Review 19 for dual pebble button sectional
average
kmalkemus
Date:04/02/2012
Location:long beach, ca
rent/own:own
dwelling:house
sq ft:1000-2500 sq ft
where did you purchase it?website
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
This review is fromdual pebble button sectional.
good couch
Date:04/02/2012
this is a good couch. this couch was on backorder for a while because the buttons were popping off and i was told the manufacturer was fixing the issue but so far i've had 1 fall off and another is on it's way off as well. we do not tug on them so we're not sure why they're popping off so easily. once the button pops off, the couch looks uneven since it a "tuft" type couch.
Response from CB2:By CB2, Customer Service, 04/30/2012
Thank you for letting us know about the problem with your Dual sofa’s buttons. We apologize and are committed to making sure you are 100% satisfied with the quality and durability of your purchase. Please give us a call at 800.606.6252 and let’s discuss your sofa and the availability of sectional clips to hold the pieces together. Thanks for helping us keep CB2 products top-notch by ensuring the quality and integrity of our products and processes.
5 of 5 found this review helpful.
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Review 20 for dual pebble button sectional
average
ChiArch
Date:03/19/2012
Location:Chicago, IL
rent/own:own
dwelling:apartment/condo
sq ft:500-1000 sq ft
where did you purchase it?store
how did you hear about CB2 product reviews?website
would you recommend this product? Yes
This review is fromdual pebble button sectional.
Clean, simple, modern, and comfortable
Date:03/19/2012
I was interested in the sofa when it was first released, but felt that the fabric was too dark and I did not want a felted wool finish. Then, it was reintroduced with a lighter and stronger fabric, so I snapped one up. No regrets...
The service was great, delivery fast and courteous, and I am very pleased. Great piece!
The service was great, delivery fast and courteous, and I am very pleased. Great piece!
3 of 6 found this review helpful.
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