The mirror was cracked in two when it arrived the first time. The packaging was dented in the middle, so it was clear that it had been damaged while shipping.
Customer Service was very helpful. They sent someone to pick up the broken item and Express shipped a replacement.
The second piece arrived and was perfect.
This is a great looking piece. Doesn't dominate a room like some over-large floor mirrors.
I was nervous about ordering a mirror online, but the way customer service helped us when we had a problem totally took care of my anxiety.